Business Analyst Team Lead

Service Area:
Business Services
Salary Details:
About The Role

This is a key position within the IT department, coordinating a team of Business Analysts; managing resource and providing an effective and proactive link between IT teams and business management. Ensuring IT processes and policies are applied and undertaking quality assurance activities to ensure high standards of documentation and deliverables.  Working in collaboration with the IT Teams, Operational Managers and the Finance department to understand and deliver successful business solutions.


Responsible for leadership and supervision of the Business Analyst team, including supporting and developing individuals, and development and implementation of BA procedures and best practice.

Main Responsibilities:
  • Collaboratively work with Project Managers, IT teams and internal stakeholders to understand business strategies, risks and impacts; ensuring shared awareness and understanding across project teams.


  • Responsible for coordination of internal and external change requests, including reviewing and triaging requests.


  • Coordination of BA Team activities, including workload and resource planning, time estimations and activity tracking.


  • Supervision of Business Analysts, including check-ins, team meetings, performance and absence management, and evaluation of training and development needs


  • Conducting QA reviews of BA documentation and solutions; providing constructive feedback and recommendations, whilst ensuring high standards of quality and accuracy.


  • Take full responsibility for the leadership of the team and any necessary action to identify and implement improvement actions also ensuring high levels of employee satisfaction and productivity


  • Development and implementation of BA procedures and best practice.


  • Ensuring solutions have considered business, client, resource & cost impact and long-term scalability.


  • Supporting the Head of Application Support & Development in developing new working practices and driving continuous improvement in the department


Personal Specification
 Desirable skills:


  • Experience in case/claims/customer management systems
  • Experience with financial systems, ideally within a legal environment
  • Exposure to SAFe, ITIL, SDLC or other project management or IT service delivery methodologies
  • Exposure to legal or insurance industry