Causation Champion (9 months FTC)

Service Area:
Fraud
Location:
Manchester
Salary Details:
Competitive
Advertising End Date:
21 Feb 2020
About The Role

This is an opportunity for an experienced causation file handler to step up and provide support to Team Leader in the day to day running of the Causation teams within the Counter-Fraud Department. 

This is an ideal stepping stone for someone wanting to progress their career further and gain invaluable experience in a supervisory role. The candidate will need to demonstrate their ability to manage, tutor and develop people whilst enhancing the technical skills of those more junior team members. The candidate will require knowledge of the MOJ portal process.

To assist the Team Leader with day to day tasks within an appointed team. To deal with a reduced case load of files and to supervise other File Handlers as and when required.

To ensure that our clients are confident that their legal affairs are dealt with in a business-like and competent manner, and to ensure the efficient operation of the team. To monitor workload in compliance with service standards within the Counter -Fraud Department and provide a point of contact for senior management.

To escalate any area of concern to the Team Leader or the Senior Management Team immediately

Personal Specification

Main Responsibilities

  • To maintain a (reduced) personal caseload in order to maintain an expert status through handling of live cases to demonstrate these capabilities
  • To undertake file reviews and supervise File Handlers to ensure effective case management and the production of high quality work
  • To oversee technical supervision requirements and act as a “go to” senior team member, ensuring accurate decision making, compliance of supervision procedures, contractual requirements and high quality of technical performance
  • To refer supervision as required for Team Leader input where the subject matter of supervision is beyond the candidate’s knowledge or would otherwise benefit from Team Leader review.
  • To assist with the management of service delivery to allocated clients ensuring consistent and effective response times, escalation processes and delivery of SLA's
  • To ensure that all necessary training needs are identified through supervision and quality control and to highlight any performance concerns to a Team Leader
  • Promote employee engagement and mental and physical well-being, providing team members with support where necessary.  Be alive to changes in behaviour which may be an indication that support is required.
  • As required, to prepare for and engage in causation Team Leader/management discussions/meetings.
  • To assist in the production of statistics concerning the teams for any internal or external audits/tender documentation
  • To ensure that all cases are dealt with in compliance with Solicitors’ Accounts Rules and Law Society Practice Management Standards
  • Assist with the training and development of new/existing team members
  • To provide cover and support across teams as and when required
  • Comply with Horwich Farrelly’s practices and procedures