Building Services Manager

Service Area:
Business Services
Salary Details:
About The Role
We are currently recruiting for a Building Services Manager reporting to the Head of Legal Support & Facilities with responsibility for the efficient delivery of Building Services across a national portfolio. The role comprises 8 sites and is home to approximately 800 colleagues.  The Building Services function includes; our property portfolio; reactive, statutory and PPM works; front of house; external service providers / contractors; sustainability & environmental projects and health & safety management.

The key responsibilities of this role are as follows:

Health, Safety & Environment Management - the provision and maintenance of a Health, Safety and Environment Policy that reflects current legislation and regulations.

Property Management - with senior management, identify suitable business locations and negotiate cost-effective property leases on best terms and to build strong relationships with agents, landlords and other property professionals as necessary. To manage key property elements, including dilapidations, break options, renewals and service charge provisions.

Facilities Management - using the internal Facilities team to effectively manage all repairs, maintenance and office facility projects within agreed budgets to provide good working environments for colleagues. To use third party contractors as and when required, including when specific skill-sets and expertise are required.


Main Responsibilities:

  • Effective management of our property portfolio, maintaining relationships with all stakeholders including building managers, agents and landlords.Review lease obligations and refer where necessary.Proactively prepare comprehensive portfolio project plans not limited to; break notices, lease renewals, additional flexible serviced provisions and potential relocations.
  • Oversee the successful delivery and management of all facilities-lead services (property maintenance, facilities management, catering services) in a multi-site commercial property environment.
  • To be the key contact for Facilities and Health & Safety across the business, building effective working relationships with key stakeholders at all sites and providing best practice advice at all times.
  • Provide a decisive response to significant delivery challenges displaying proactive approach to problem-solving.
  • Demonstrate strategic thinking, identifying long-term goals and specific objectives in order to achieve these.
  • Identify service improvements, liaising with key stakeholders to resolve issues and facilitate continuous improvement.
  • Engage external contractors, liaising with the central procurement team to ensure best value for money, regularly reviewing contracts and SLA’s, with re-tender and award when necessary.
  • Demonstrate an excellent understanding of statutory compliance and health and safety as it relates to multi-tenanted commercial property.
  • Service charge management and budgeting from a corporate occupier perspective.
  • Lead by example in promoting a positive Health and Safety behavioural culture, whilst assisting to develop fit for purpose safety systems that support an efficient and safe working environment.
  • Keep up to date with Health and Safety legislation and ensure the Firm’s policies and procedures exhibit the same, to include risk assessment, advising the business on legislative changes and implementing the same.
  • Establish, implement and monitor standards, processes, communications, training and systems to ensure all responsibilities associated with Health, Safety and the environment are adhered throughout our portfolio.
  • Implement and manage environmental activities e.g., ISO14001 working with our CSR Team.
  • Accountability for team performance, with direct line management of the Facilities Team Leader.
  • Work with the Facilities Team Leader in order to set and review team KPIs; using MI to create reporting structures and statistics for ongoing performance and driving best practice in order to maximise efficiency and productivity.
  • Conduct site inspections and audits across our offices as and when necessary.
  • Co-ordinate the allocation of appropriate space in all offices including space planning, fit out, furniture replacement, and storage requirements.
  • Act as project manager on all facilities projects under the direction of the Head of Legal Support & Facilities.
  • Take an active role in Business Continuity Planning and the central Management Incident Team.
  • Ensure physical security and emergency procedures are robust and adhered to.


Other responsibilities:

  • Ensure the provision of out of office support for security or facilities issues and escalate any concerns to the Head of Legal Support & Facilities.
  • Ensure the arrangement of necessary health and safety training for H&S Reps, Fire Wardens, First Aiders and Mental Health First Aiders, the monitoring of fire safety and first aid equipment.
  • Regular review and ensure adequate arrangements and equipment are in place in relation to emergency evacuation, fire and first aid.
  • Consistently review facilities service desk best practice, agreeing and communicating service levels with the business and establishing and communicating a clear escalation process.
  • Implement and maintain a Facilities and H&S risk register, escalating identified risks as appropriate in line with agreed escalation processes.
  • Lead in the completion of PQQ, DD, and audit documentation relating to facilities or health and safety matters including provision of MI for the Partnership / Senior Management.
  • Comply with Horwich Farrelly’s policies and procedures.
  • Exemplify positive behaviours and promote a culture focused on delivering a quality client service.
Personal Specification

The successful candidate will have a minimum of 5 years proven experience in a Facilities & HSE role, operating at both a strategic and operational level. Previous involvement in commercial property management would be advantageous. The ability to work under pressure and the desire to find solutions to business challenges are key attributes.  You will have a strategic and logical approach and have experience of managing relationships at all levels, with the ability to influence and negotiate at a senior level.   You will also have a strong understanding of tender process, specification writing and planned & reactive maintenance procedures and process. 


  • NEBOSH diploma or equivalent
  • ISO 18001 – proven experience of implementing and auditing to retain accreditations
  • A comprehensive understanding and experience of all aspects of Health, Safety & Environment (including legislation, audit handling and management systems).
  • Excellent attention to detail, report writing and communication skills
  • NEBOSH – Environmental Certificate and experience of ISO 14001, planning & implementing are also desirable.