Credit Hire Team Leader - London

Service Area:
Credit Hire
Salary Details:
About The Role

Employer Information:

A successful Defendant niche practice working with the top 20 Insurance Companies in the UK, Horwich Farrelly Solicitors offers an excellent working environment in a contemporary, city centre and modern office. We promote a relaxed and approachable atmosphere and operate a relaxed dress down policy.

Our full time hours are 35 hours per week, Monday – Friday 7 hours per day working flexible hours between 8am to 6pm.  

All our employees receive range of company benefits including:

  • Flexible working hours;
  • Reduced gym memberships;
  • Training bursaries;
  • 25 days holiday, plus bank holidays;
  • Employer pension contribution; and
  • Continuous recognition via the employee recognition scheme ‘ThanksBox’.

The Role:

We are currently recruiting for a Credit Hire Team Leader to work within the Credit Hire Department in our London Office. The Credit Hire team deal with insurance cases whereby a replacement vehicle has been hired on a deferred credit basis and it is their job to investigate the individuals, credit hire companies and beyond to determine if there are any fraud indicators and as to the genuine nature of the claim.

The successful candidate will predominantly lead and manage the operational performance across their allocated team including accountability for delivery of service to insurer clients, employee productivity and revenue performance.

Their team will handle their own case load of litigated delegated authority small and/or fast track claims. In addition, the team deals some of the highest value and most technically complex credit hire cases with some exceeding £50K. These can include appeals, credit hire fraud, personal injury and strategic litigation; so strong litigation and previous line management experience is essential to lead a team to success.


Horwich Farrelly has a strong reputation for developing and nurturing employees, there are many opportunities for progression and for the successful candidate to have a rewarding and successful career with us. 

Main Duties of the Role Include (but are not limited to) the following:

  • To manage employee performance and output in line with agreed targets.
  • To take full responsibility for the leadership of the team and any necessary action to identify and implement improvement actions also ensuring high levels of employee satisfaction and productivity.
  • To oversee all technical supervision requirements within the allocated team and act as the expert technical lead ensuring accurate decision making, compliance of supervision procedures and high quality of technical performance.
  • Undertake regular supervision meetings with team members in line with our open communication policy, giving day-to-day support in their handling of varied and busy caseloads.
  • Overall responsibility for delivery of the operational performance metrics including revenue in line with agreed targets.
  • Ensure that Management Information is updated accurately and regularly in accordance with client SLA’s.
  • To lead and manage service delivery to allocated clients ensuring consistent and effective response times, escalation processes and delivery of SLA's.
  • To administer all quality control and audit processes within their allocated team ensuring regular random sampling of quality for all employees and co-ordination of formal audit processes as required.
  •  Reviewing the teams quantum, valuing general and special damages and formalising case plans
  • Managing time in an effective manner with organisational skills and use of case management system
  • Ensure that all cases are dealt with in compliance with Solicitors’ Accounts Rules and Law Society Practice Management Standards

The current team is filled with ambitious professionals working in an engaging and friendly environment. Not only do we promote strong relationships and results for our clients we also promote strong working relationships within the team.

Desired Skills and Experience:

  • Proven experience of managing a team – Essential
  • Credit Hire experience – Preferable
  • Defendant experience – Preferable
  • LPC – Preferable
  • Client-centric approach and excellent client care skills – Essential
  • Proven experience of running a litigated case load of small claims  and fast track cases in a Solicitor/Litigation Executive/Paralegal capacity – Essential
  • Experience of communicating and working with clients – Essential
  • The ability to run an effective diary system - Essential
  • Strong interpersonal and negotiating skills - Essential
  • Knowledge of the CPR, the SRA Code of Conduct and their application Essential
  • Excellent organisation and communication skills, both written and verbal - Essential
  • The ability to work effectively under pressure - Essential
  • The ability to adhere to SLAs - Essential

Only candidates who meet the above criteria will be considered for a formal interview