Facilities Team Leader - Internal Only

Service Area:
Business Services
Salary Details:
About The Role

The basic purpose of the job and its primary objectives:

  • To support the Facilities Manager in ensuring the efficient running of the business with line management responsibility for the Facilities Team under their remit.
  • To ensure the Facilities Team meet all required service level agreements (SLA’s) in providing facilities support to the firm.

Main responsibilities:

  • To ensure the effective allocation of work within the team, motivating and developing team members, encouraging flexibility and adaptability to business needs.
  • To develop and monitor processes and procedures within the team ensuring these are adhered to.
  • Identify and implement operational efficiencies with support from the Facilities Manager.
  • To take responsibility for the line management of team members, monitoring attendance, conducting return to work meetings, 1-2-1’s, and quarterly check ins.
  • Assist the Facilities Manager in the planning of facilities maintenance and arrange any repairs that need immediate or regular attendance, ensuring the buildings are maintained to agreed good housekeeping standards
  • Provide deputy support for the Facilities Manager with regard to Business Continuity Planning.
  • Support the management of access control and physical building security requirements.
  • Take ownership of assigned facilities-related projects, such as floor moves, fit-outs, furniture replacements and storage requirements.
  • Be willing to meet the challenges of difficult or complex changes, encouraging and supporting others to do the same.
  • To ensure up to date knowledge, understanding and implementation of all Horwich Farrelly employee relation policies and procedures, liaising with the Facilities Manager and HR Advisor with regards to clarification, advice and guidance as appropriate.
  • To escalate any resource, performance or training concerns to the Facilities Manager.
  • To support the Facilities Manager in ensuring individual team members productivity, accuracy and output is measured consistently, preparing required statistics and reporting on a regular basis.
  • To work alongside other Legal Support & Facilities Team Leaders, providing cover, sharing resource and encouraging collaboration within own team and across teams.
  • To provide support to fee-earning departments as and when required. 
  • To use all office equipment efficiently & competently.
  • To ensure the confidentiality of all the firm’s and client’s documentation and information in compliance with all DPA requirements.
  • Ensure personal awareness of the relevant firm standards and working practices as set out in the Office Manual.
  • To undertake all administration duties as requested and be prepared to use a high degree of self-management and initiative.
  • Promote best practice at all times, acting as a positive role model for the firm's ethos and values.

Other responsibilities:

                In addition the job holder is required to perform other responsibilities assigned by the management as and when requested which is not exhaustive and may include supporting other operational support teams.