Facilities Assistant

Service Area:
Business Services
Salary Details:
About The Role

The basic purpose of the job and its primary objectives.

  • To operate the Facilities Servicedesk dealing with internal requests in relation to general office maintenance across all offices.
  • To ensure the smooth running of the Reception area, booking meetings, arranging refreshments & hospitality, and managing the visitor process.

Main Responsibilities.

  • Action queries and requests placed through the Facilities Servicedesk, responding within agreed SLAs.
  • Attend to the Reception area of the firm, including meeting and greeting visitors, organising and refreshing meeting rooms and ordering refreshments.
  • Maintain security by following internal and external visitor procedures including monitoring visitor log book, issuing visitor badges and organising temporary staff passes where required.
  • Deal with internal and external queries, both face-to-face and on the phone.
  • Undertake all administration duties as requested and be prepared to use a high degree of self-management and initiative.
  • To use all office equipment efficiently & competently.
  • To ensure the confidentiality of all the firm’s and client’s documentation and information in compliance with all DPA requirements.
  • Provide outstanding customer service to all.

Other Responsibilities

In addition the job holder is required to perform other responsibilities assigned by the management as and when requested which is not exhaustive and may include assisting other operational support teams.

There is a requirement for the Facilities Assistant to wear smart business attire whilst allocated to the Reception area.  A uniform bursary is provided.

Key skills:

  • Team orientated
  • Attention to detail
  • Adaptable