Legal Operations Director

Service Area:
Salary Details:
About The Role
Purpose of the Job
  • To create a culture of operational excellence and continuous improvement across Horwich Farrelly, acting as an advocate for improvements and efficiencies within the firm.
  • Create, implement and embed fit for purpose procedures and efficient processes, to ensure all legal departments function cohesively, consistently and achieve a high level of productivity
  • The role will work collaboratively with departments across the firm, including Legal Support and the other departments within Business Services in order to deliver effective solutions to key internal and external issues.
Main Responsibilities 
  •  Challenge the status quo to drive continuous improvement, operational excellence; embedding best practice, increasing productivity and improving efficiency
  • Develop and implement a suite of key performance and risk indicators to improve transparency, accountability and results
  • Encourage informed risk taking and data driven decision making
  • Act as a catalyst for innovation
  • Lead on legal operational projects, liaising with key stakeholders, reporting on progress, delivering tangible benefits
  • Be a member of and contribute to the Leadership team
  • Own and update relevant operational policies and associated processes
  • Embed the legal operations structure, framework and reporting lines
  • Automate and standardise scalable processes where possible
  • Ensure consistency in supervision processes to allow for a high quality service to be delivered to clients
  • Generate solutions and ensure key stakeholders are engaged with decisions
  • To be an advocate of Horwich Farrelly’s vision and values and promote a culture of achievement, excellence, mutual respect and collaboration
  • The role will be based in Manchester however frequent travel to all the offices will be required
  • This role will report into the Chief Operating Officer and will have a number of direct reports which includes Operational Managers and Leads in all departments. Operational managers and leads will have a dual reporting line to both the Legal Operations Director and and their respective Head of Department. 
Successful Applicant

Essential Requirements

  • Must have a background within the legal sector, operating at Partner level (or equivalent)
  • Experience in managing process analysis and improvement
  • Strong technical understanding of legal services and products
  • Experience in a leadership capacity
  • Proven ability to challenge the status quo

Desirable Requirements

  • Results driven
  • Ability to analyse data to drive change and innovative development
  • Experience of leading and managing multiple projects
  • Proven acumen to handle complex situations, multiple responsibilities and demanding stakeholders
  • Ability to influence and promote change through a variety of stakeholders
  • Positive self-starter with a personable approach
  • Works collaboratively, empowering individuals
  • Problem solver who is solutions focused
  • Excellent people management and leadership skills

In addition the job holder is required to perform other responsibilities as and when requested by the Chief Operating Officer.

Behavioural Competencies

The Job Specialist


  • Ensure that strategy, procedure and policy actively prevent potential breaches in confidentiality and / or security.
  • Ensure policies and procedures promote a culture in which personal integrity thrives at all levels of the organisation
  • Ensure that policies and procedures actively encourage a culture in which people can report wrongdoing, and are protected from victimisation
  • Promote and enforce ethical commercial business decisions concerning expenditure, and when managing external relationships and risks.

Embracing Change

  • Create and encourage a culture of initiative, flexibility and responsiveness, mobilising their department to respond swiftly to changing priorities
  • Provide the strategy and framework to ensure change is managed well at all levels of the Firm

Client Service

  • Determine and drive client service requirements at a broad strategic level and work across the Firm to ensure delivery of professional excellence and expertise to clients
  • Ensure that all areas of the delivery chain fully understand the required outcomes for the client and articulate the impact of poor service on the commercial success.
  • Establish and negotiate service levels and deliverables

Innovation / Creativity

  • Creates a working environment where creativity is the norm and is rewarded and supported
  • Encourages a culture of valid risk taking within HF
  • Viewed by others as innovative and forward thinking

The Leadership Specialist

Leading & Communicating

  • Actively develop and protect the reputation of Horwich Farrelly – create a sense of provide and passion for the Firm
  • Shape, promote and exemplify the Horwich Farrelly values
  • Be highly visible and credible, communicating purpose and direction with clarity and enthusiasm
  • Negotiate with and influence external contacts, stakeholders and clients successfully at the highest levels

Seeing the bigger Picture

  • Develop an in-depth insight into the dynamics and issues surrounding the Firm, including Political, economic, social, environmental and technological impacts
  • Create clear long-term strategies discussed on adding value to the Client and making real lasting change at Horwich Farrelly
  • Fully engage and utilise Directors wider experience and knowledge to support the strategic decision making.

Delivering Results

  • Think through the potential return on investment as a means of choosing priorities and setting objectives for the firm
  • Ensure clarity and communication on the firm objectives and how they equate departmentally
  • Consistently monitor and report to the Partnership concerning performance against target
  • Instil a culture environment where delivering results is valued and recognised

Developing Opportunities

  • Proactively seek out and exploit areas of opportunity with existing clients
  • Network of contacts extends nationally and covers all sectors which are relevant now and also in the medium to long term
  • Use Social Media and other professional forums to increase personal and Firm reputation
  • Keenly attuned to the changing nature of the client business and its future needs.

The Team Specialist

Interpersonal Skills

  • Take responsibility for firm’s Performance
  • Build mutually supportive networks across the Firm
  • Build strong relationships with staff; developing trust and respect for the Partnership / Senior Management Team

Personal Manner / Respecting Others

  • Develop and apply firm strategies to promote a culture that encourages diversity and eliminates discrimination
  • Demonstrate a personal commitment to, and leadership towards, equality of opportunity agendas across the organisation
  • Consult experts, professional bodies and employees on diversity issues
  • Direct formal action when others behaviour undermines the equality of opportunity and diversity

Collaboration & Partnership

  • Drive a diverse and collaborative working culture which encourages openness, approachability, and is supportive of challenge however uncomfortable
  • Work effectively with Partners and Directors to provide leadership for the Firm
  • Build a strong network of collaborative relationships and partnerships across the Firm and industry, at the highest levels to help the Firm’s objectives

Coaching & Mentoring

  • Implement strategy which supports the creation of learning relationships
  • Identify future leaders and seek to support their development
  • Provides the framework to disseminate own knowledge and experience to colleagues
  • Lead by example and promote role model behaviour