Legal Support Team Leader - Central Inception Team - 12 Month FTC - Internal only

Service Area:
United Kingdom
Salary Details:
About The Role

The basic purpose of the job and its primary objectives:

  • To support the Legal Support Manager in ensuring the efficient running of the business with line management responsibility for the Legal Support Team under their remit.
  • To provide administration support to departments of the firm meeting all our service level agreements (SLA’s) and management information (MI) deadlines.

Main responsibilities:

  • To ensure the effective allocation of work within the team, motivating and developing team members, encouraging flexibility and adaptability to business needs.
  • To develop and monitor processes and procedures within the team ensuring these are adhered to.
  • Identify and implement operational efficiencies with support from the Legal Support Manager.
  • To take responsibility for the line management of team members, monitoring attendance, conducting return to work meetings, 1-2-1s, and quarterly check ins.
  • Be willing to meet the challenges of difficult or complex changes, encouraging and supporting others to do the same.
  • To ensure up to date knowledge, understanding and implementation of all Horwich Farrelly employee relation policies and procedures, liaising with their Manager and HR Advisor with regards to clarification, advice and guidance as appropriate.
  • To escalate any resource, performance or training concerns to the Legal Support Manager.
  • To support the Legal Support Manager in ensuring individual team members productivity, accuracy and output is measured consistently, preparing required statistics and reporting on a regular basis.
  • To work alongside other Legal Support Team Leaders, providing cover, sharing resource and encouraging collaboration within own team and across teams.
  • To provide support to fee-earning departments as and when required. 
  • To use all office equipment efficiently & competently.
  • To ensure the confidentiality of all the firm’s and client’s documentation and information in compliance with all DPA requirements.
  • Ensure personal awareness of the relevant firm standards and working practices as set out in the Office Manual.
  • To undertake all administration duties as requested and be prepared to use a high degree of self-management and initiative.
  • Promote best practice at all times, acting as a positive role model for the firm's ethos and values