Counter Fraud Team Leader
At HF, we are dedicated to providing exceptional service in the insurance industry. We pride ourselves on our commitment to integrity and innovation. Thanks to our incredible growth journey, we are now looking for a skilled Team Leader to join our Counter Fraud Team in Media City, Salford.
Our Counter Fraud department is the biggest of its type in the market, running over 700 cases to contested trials each year and winning most of them.
If you’re ready to make a real difference and help develop our people to improve the service we offer to our clients, we’d love to hear from you!
What do I need?
The ideal candidate will come from a Motor Claims background with hands on exposure to dealing with pre-litigated, complex Motor Fraud issues. Experience of supervising a team would be beneficial, yet not essential. If you have a passion for developing others to achieve their potential and have an ability to bring others up to speed by sharing your knowledge, we would also like to hear from you!
Effective communication and interpersonal skills are key for success as you will be the first point of referral. A keen eye for detail and solid problem-solving abilities will also be essential to assist you in identifying red flags that may indicate fraudulent behaviour.
What will you be doing?
As our Team Leader, you’ll be at the helm, driving team performance and engagement while keeping a focus on workload and financial success. You’ll oversee the rollout of innovative strategies that set us apart in the market, all while directly contributing to our firm’s financial growth through effective case supervision and managing a select caseload.
You’ll elevate excellence by conducting file reviews and audits for our File Handlers, ensuring first-class case management and service for our clients. Taking charge of general supervisory duties, you’ll lead with purpose by monitoring timekeeping, managing correspondence, and providing cover for team members during holidays and absences.
Playing a vital role in nurturing our talent, you’ll conduct employee probationary reviews and appraisals to support team growth, engaging and inspiring to boost motivation and productivity across the department
You will need to bring an enthusiastic and self-motivated attitude with a desire to achieve and exceed targets combined with the ability to work in a fast-paced environment.
We would like to see a strong work ethic and a committed team player. We are a close knit and stable team that like to share ideas and experience with a view to achieving the best results that we can for our clients.
What’s in it for you?
At our law firm, we challenge the norm! Enjoy flexible hours, a hybrid work environment, and a relaxed dress code that lets you express your true self. We’re all about investing in our team and fostering growth, so you can thrive both personally and professionally. Join us and experience a refreshing approach to law!
We’re always looking to recognise and reward our people for the work they do. Here are just a few of the benefits you’ll have access to, as part of our team:
- 25 days’ annual leave (in addition to public holidays), increasing to 30 days with service
- Holiday Buy Scheme (buy up to 5 extra days holiday)
- Life insurance and Income Protection
- Partner Life Insurance*
- Private Medical Insurance*
- Healthcare Cash Plan*
- Employee Assistance Programme & Digital GP service
- Company Pension Scheme
- Electric Car Salary Sacrifice Scheme*
- Enhanced Maternity, Paternity & Adoption Leave*
- Flexible & Hybrid working options*
- Discounted Gym Membership
- Charitable Giving & Employee Volunteer Days
- Technology Vouchers & Discounts
- Cycle to Work Scheme
- Travel Insurance
- Flu Vouchers & Eyecare Vouchers
- HF Discount Hub
- Season Ticket Loans
*subject to eligibility
About the Firm
HF is one of the UK’s leading providers of legal and handling services to the insurance and commercial sectors. Established in 1969, the firm currently provides legal services to 12 of the UK’s 20 largest insurers in specialist areas such as Counter Fraud, Large & Catastrophic Injury, Motor, Disease, Casualty, Aviation, Recoveries, Costs and Credit Hire.
Over the past 5 years, HF has expanded rapidly, significantly investing in its people and adding commercial services to our traditional insurance client base.
We're thrilled to announce that we've been ranked 5th Best Law Firm to Work for! With a competitive salary, a fantastic work/life balance, exciting career development opportunities, supportive management, a vibrant culture, and a welcoming office environment, we’re dedicated to helping you be yourself and thrive! Sounds great?
What Next?
If you are ready to apply, the button is below. If you would like more information, please contact [email protected].
If HF feels like a place where you can belong, we'd love to learn more about you! As an equal opportunities’ employer, we're passionate about inclusive hiring approaches.
When you apply, you'll be asked about any adjustments you might need to support the recruitment process. Let us know, and we'll do our best to support you.